Shipping policy

 

Processing time

All orders are processed within 1–3 business days.

The processing time includes order verification, quality control and packaging.

Orders are not processed on weekends and holidays.

Shipping times

After processing, the estimated delivery time is: 7–10 working days (depending on the place of delivery)

This information is estimated and may vary due to factors such as high demand, customs clearance or unforeseen delays.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking number.

Please note that it may take up to 48 hours for the tracking information to be updated.

Incorrect address details

Customers are responsible for providing complete and correct shipping information.

We are not liable for delays or non-delivery due to incorrect or incomplete addresses.

If a package is returned due to an incorrect address, the customer may be charged again for shipping costs.

Customs, fees & taxes

International orders may be subject to customs duties, import duties or other duties upon arrival in the destination country.

These costs are borne by the customer, as we can neither foresee nor influence them.

Lost or delayed packages In case of delays, please check the tracking information first. If there is no movement after several days, you can contact us.

Delays by the shipping service provider, weather conditions or customs are beyond our sphere of influence.

Delivery problems

If the shipping service provider marks your package as "delivered", but you have not received it, please first check with neighbors or local deliverers.

After the delivery confirmation, we cannot issue a refund, but we can support you in initiating a complaint with the shipping service provider.

Contact

If you have any questions about your order or shipping, you can reach us at:

hello.grimjaw@gmail.com